her daughter told what happened – UNIAN

The bank promised to check the actions of its employees.

Oschadbank imposed a new card / photo of UNIAN on the pensioner

In Ukraine, again complained to the “Savings Bank” – a resident of Cherkasy outraged by the terms of service in the state bank, telling about the incident that happened to her retired mother.

This is stated in her review on the site “Ministry of FinanceAn unpleasant situation occurred in the city of Cherkasy in a branch on Vernihory Street, 2. There the ATM of “Sberbank” swallowed “the woman’s pension card.

“Employees flatly refused to explain what to do in such cases, but specifically and persistently forced to open a new card, pay 40 hryvnia for the opening and wait 14 working days,” – said in a statement.

The victim told Oschad employees that she had come from the region and was going to the oncology hospital the other day, so she needed money. In response, they said she could withdraw her pension from the commission.

“Questions to employees – why not properly tell an elderly person that she can take her card when collectors open an ATM. Why open a NEW pension card ???”, – the author of the message is indignant.

In response, a representative of Oschadbank apologized for this situation and confirmed that the client in this case really has the right to choose one of two options. In particular, he can wait for the result of collection or order a reissue of the card and within three days to withdraw funds at the bank’s cash desk without a fee, and then a new card. “Both options have the right to exist,” – said a bank employee and asked the client to write in private messages contact information to clarify the motives for improper behavior of employees of the Cherkasy branch of “Savings”.



As UNIAN reported earlier, a resident of the capital told about an illegal scheme, which he found during the registration of the “Card of Kiev” in the branch of “Sberbank”.

The State Savings Bank of Ukraine (Oschadbank) was registered by the National Bank of Ukraine on December 31, 1991. 100% of the bank’s shares belong to the state.

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Source: Інформаційне Агентство УНІАН by www.unian.ua.

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