The government finds it unacceptable and most emphatically rejects that Ryanair DAC (Ryanair) passes on the extra-profit tax on airlines to passengers in order to collect another extra-profit, the Department of Justice (IM) told MTI on Tuesday.
According to the IM, it is particularly regrettable that Ryanair has already started this practice for tickets previously sold.
The government expects the extra-profit special taxes to be paid by each company itself, not to be passed on to the population, as the price of the war should not be paid by Hungarian families, they wrote.
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The portfolio said
In addition to Ryanair, there have been reports of passing on the special extra-profit tax, but in the experience of the Consumer Protection Authority, there are a number of consumer complaints against the airline each year, mostly about cancellations, inadequate information, baggage handling and passenger communications.
“The tone that Ryanair’s management has hit against the Hungarian government in recent days is generally common on the part of the company to the traveling public, which is unacceptable. Ryanair owes an apology, especially to travelers,” they said.
According to the communication, the number and gravity of complaints require an effective investigation to prevent future infringements. Strong action is particularly warranted, as increased travel appetite following the coronavirus pandemic could allow airlines to abuse consumers.
In order to prevent future complaints, the government office is conducting an official investigation into the Ryanair case, and due to the large number of complaints, the Minister of Consumer Protection is ordering an extraordinary investigation against the company.
– read in the IM Communication.
Source: Propeller – Saját anyagok by propeller.hu.
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