Google must better respect consumer rights

The European Commission and the national consumer authorities are calling on Google to comply with consumer rules to avoid being misled.

Under the leadership of the Netherlands Authority for Consumers and Markets (ACM) and the Belgian Economic Inspectorate, various Google services have been examined, such as the search engine, Play Store and the Google Store. A series of points for improvement was then drawn up.

The national consumer authorities of the EU Member States and the European Commission work closely together in the Consumer Protection Cooperation (CPC) Network. As part of the cooperation and enforcement, ACM and the Belgian Economic Inspectorate have taken the lead and tested Google’s services against European consumer rules.

Google (Play) Store, for example, must clearly indicate who the seller of the product is and how they can be reached. The app store must also show essential product and service conditions in a timely and clear manner.

The Google search engine must clearly indicate how the ranking was established and whether it was paid for. Google Flights and Google Hotels must show prices including taxes and other unavoidable costs.

Google must follow up on those points for improvement in the coming period, otherwise further investigation and possible fines will follow.

Photo shutterstock


Source: Nieuws – Emerce by www.emerce.nl.

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