Passengers using the services of the airline Jetstar will have to get to the airport earlier in the future, as the carrier has announced a series of changes that it hopes will increase the punctuality and reliability of flights.
Check-in, baggage drop-off and boarding gate closing times will be changed from May 23.
The new changes were first announced to users of this company on Tuesday morning, via e-mail and text messages.
Check-in and baggage claim will close 40 minutes before take-off, which is ten minutes earlier than before.
Boarding gates will close 20 minutes before take-off, which is 15 minutes earlier than before.
Check-in and baggage claim will close at least 60 minutes before international flights.
Boarding gates for international flights will close 20 minutes before, as for domestic flights.
Reasons for changes
– We know that our performance was not up to par, and we are working hard to increase accuracy and reliability – said Matt Frenzy, Chief Operating Officer of Jetstar.
According to him, these changes were made in order to harmonize with other budget airlines around the world.
– In order to improve our performance, we are also recruiting more airport and cabin staff, as well as engineering team members. We are also making changes to our check-in, baggage drop and boarding times to bring them in line with other low-cost carriers around the world – Frenzy explained.
Rules of other companies
With other low-budget companies, the situation is as follows:
Bonza: check-in and baggage drop-off close 40 minutes before departure.
Izijet: online check-in closes two hours before departure, and bag drop-off 40 or 60 minutes before departure.
Reiner: check-in closes 40 minutes before departure, and boarding 20 minutes before departure.
Skut: check-in and baggage drop-off closes 60 minutes before departure.
Source: Vesti online by www.vesti-online.com.
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