Users of the mobile game ‘Uma Musume Pretty Derby’, who held a ‘wagon protest’ at the end of last month in protest against the way Kakao Games operated, held a second demonstration ahead of a meeting with the game company to be held this weekend.
According to the game industry on the 13th, Uma Musume users have been sending wagons with protest phrases around the station around Pangyo Station in Seongnam-si, Gyeonggi-do, where Kakao Games’ headquarters is located, starting this morning.
This demonstration method is similar to that of other game users in the past, renting vehicles with electronic signs attached to them and exercising their skills on the street. This protest was inspired by the fact that Uma Musume’s personified words were the subject matter.
Domestic Uma Musume users protested the lack of event notification and communication on the Korean server compared to Japan, and demanded that Kakao Games hold a meeting with gamers during a carriage demonstration on the 29th of last month. Gamers formed a ‘game user autonomous council’ and demanded Kakao Games to attend a meeting, and announced that they would file a lawsuit asking for a refund of the amount paid for the game.
As even the politicians showed interest in the situation, Kakao Games decided to hold a meeting without time limit with user representatives at the headquarters building on Saturday, the 17th. The event will be attended by the head of the business general division and the head of the service and operation department. However, users re-delivered a letter protesting against the absence of officials from Cygames in Japan, the developer of Uma Musume, and the policy of not being able to broadcast the meeting process live.
In response, Kakao Games sent an e-mail to the autonomous council late the day before, saying, “We received a reply from Cygames that it was difficult to attend the meeting.” . He also said, “We are looking for specific ways to strengthen the reliability of the operation. In addition, the policy of ‘not sending video of the meeting’ was withdrawn, which was opposed by users.
An official from the autonomous council that planned the carriage protest said on the same day, “As Kakao Games has answered ‘there was no discussion with Cygames’ to major issues related to operation, we believe that the participation of Cygames officials is important and are continuing discussions.”
Uma Musume increased user dissatisfaction with the method of payment of items different from that of the Japanese server, late notice of in-game events, early termination of ‘gacha’ (item drawing), and game updates. Attention is focused on whether the conflict between game users and game companies, who even predicted a group refund lawsuit, will be resolved through the meeting on the 17th.
Reporter Jo Sung-min [email protected]
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