From meeting app to communication platform

The popular platform, Zoom, now enables users to communicate with colleagues and customers from one platform.

This means, among other things, that companies can deliver faster and more personal responses to their customers through telephony, chat functions and video.

Zoom improves the contact center solution, Zoom Contact Center, so that in the future it will be easier for companies to increase productivity, streamline communication between colleagues and business partners and achieve greater customer satisfaction and experience. The technology is both intuitive and user-friendly.

“Zoom Contact Center is designed with a focus on being a scalable, intuitive and efficient tool for companies to optimize work tasks and at the same time strengthen customer relationships and experience in the hybrid work arena. The Zoom platform has quickly evolved from being a meeting app to now being a comprehensive collaboration and communication platform. Therefore, it is a completely natural step in our development to expand the functionality of the Zoom platform, which can optimize companies’ customer handling and function as a virtual help desk,” says Ole Mygind, sales manager for Zoom in the Nordics and Benelux.

Companies are therefore given the opportunity to achieve a unique competitive advantage via Zoom Contact Center, also referred to as Zoom’s omnichannel, which rests on three pillars: Built-in video functions, a combined communication and contact center experience and intuitive self-service through an intelligent AI and chatbot salary. This means that Zoom Contact Center, for example, makes it possible for companies to break silo work. At the same time, it becomes easier to collaborate and optimize workflows, as Zoom users can now manage all work tasks and relationships from one unified Zoom application.


Source: IT-Kanalen by it-kanalen.dk.

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