Stupid: An error in the shipping system is expensive for the speaker provider Sonos.
In the past few days, there have been reports from US customers who have received more devices than they ordered. Originally, Sonos also issued invoices for this and then sent those affected free return labels. However, this clashed with US consumer protection rules: According to the FTC, you don’t have to pay for unsolicited items and you can keep them “as a gift”.
Sonos is forced to give away sent speakers
Sonos will not demand the return of the additional devices sent, a spokeswoman finally told the technology blog on Friday.The Verge“. According to the company, some orders were executed multiple times due to the software bug. It was initially unclear how many speakers Sonos sent too many. In one case that went online, at least one customer reported that he received every device he ordered six times, so that he ended up with around 30 products worth around US$15,000.
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