Free announces a Free Proxi revolution

The service Free Proxi was initiated at the end of 2019, but it is today that it is officially unveiled by Free with a larger deployment in France. For this Free subscriber support service (Freebox et Free Mobile), the operator plays the card of the proximity and promises, as usual, a revolution.

A Free Proxi team is made up of 8 to 10 Free advisers. It enters into direct contact with eligible Free subscribers when they request assistance by the usual means.

Currently, 67 local teams in France cover 25% of the park more than 21 million fixed and mobile Free subscribers. By the end of 2023, the objective is 150 teams for 50% of the fleet.


A responsive team near you

With a strong autonomy, the teams are available every day of the week from 8 a.m. to 9 p.m. and take the necessary steps to find a solution for the subscriber within 15 minutes. For the subscriber concerned, there is a promise of continuity thanks to a end-to-end support by the same team, or even the same adviser.

Requests can be commercial and technical. The local establishment of the Free Proxi teams is important with the guarantee of a fine knowledge infrastructure for the fixed and mobile network in a given region. If necessary, they can travel to subscribers’ homes to help restore services, exchange equipment or provide a 4G+ backup.

Located in the heart of subscribers’ residential areas, the Free Proxi spaces for teams are presented as places to live, with the stated desire to look like small apartments or houses. They are also located close to employees’ homes.


Will Free Proxi be a date and emulate?

With Free Proxi, we wanted to keep it simple. The advisor who responds to your request and the technician who will be in your living room a few hours later to repair your box are one and the same person “, says Xavier Niel.

They know your Free equipment as if they had designed it, but they also know your neighborhood like the back of their hand. It is this same team that follows you from A to Z, from making contact to solving your problem. “, summarizes the president and founder of iliad.

It is obviously an idyllic and seductive portrait that Free by Free Proxi paints, without mentioning the question of cost. This kind of reverse solution to the usual call centers should draw the satisfaction client to the top. It is now widely coveted by sometimes fickle subscribers.

N.B. : Source images : iliad.

Source: GNT – Actualités by

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