Federal Network Agency presents key points for reduction rights

Good for consumers: The Federal Network Agency has now also published key points on the planned reduction regulations for mobile Internet access. Such regulations have been in effect in the fixed network since the end of 2021.

After the reduction regulations for fixed-line internet access have been in effect since the end of 2021, the Federal Network Agency has now also published key points on the planned reduction regulations for mobile internet access. “We start the discussion process with the key points. The aim is to ultimately help consumers to be able to assert their rights in mobile communications in the future,” says Klaus Müller, President of the Federal Network Agency.

Background: New consumer rights have been in force in the Telecommunications Act since December 1, 2021. These grant users the right to reduce the contractually agreed fee for their Internet access or to terminate the contract without notice. These possibilities exist in the event of significant, continuous or regularly recurring discrepancies in speed between the actual performance of the Internet access services and the performance declared by the provider. Consumers have to provide evidence through a monitoring mechanism provided by the Federal Network Agency.

Proof more complex than in the fixed network

The cornerstones that have now been published specify the legal requirements for reducing mobile Internet access. However, the proof of reduced performance in mobile communications is much more complex than in the fixed network. The reason for this is that the service is not provided at a fixed location. The decisive factor is how efficient the networks of the providers are in the individual regions.

Against this background, the Federal Network Agency is planning differentiated deductions for determining a reduction-relevant deviation from the contractually agreed service. According to the authority, the possible discount could be 75 percent in urban areas, 85 percent in semi-urban areas and even 90 percent in rural areas.

The Federal Network Agency itself admits that these discounts may appear high. In view of the often agreed maximum speeds of several hundred Mbit/s, however, even such discounts would still result in high data transmission rates for most end customers.

In general, from the point of view of the Federal Network Agency, the number of measurements required to prove a reduction should be 30 measurements – as in the fixed network. These should be spread over five calendar days with six measurements each.

Market participants can go to the key points that here can now be found in writing by September 30, 2022.

Source: com! professional by www.com-magazin.de.

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