Imagine yourself arriving at the emergency room closest to your area of residence. The very thought already raises your pulse. This is the initial feeling of every patient or family member who comes to one of the emergency rooms (MLRD) crowded around the country, regardless of the problem that brought them there in the first place. She’s chaos.
Being a physician at MLRD, requires professionalism and knowledge to treat critical patients, using the latest means at their disposal and also the ability to manage events with multiple casualties and many patients at the same time, all through respectful communication, mobilizing the patient and family to enable optimal care.
But imparting communication skills is not a simple thing, especially with regard to the crowded emergency rooms
And stressful, in which a conversation with a patient and his family takes place for a few minutes and even only a few seconds. The Corona presented us with new and even more complex challenges. Communication has become remote, conducted behind masks, shields and suits, and the sense of alienation has intensified even more.
In 2013, the National Emergency Medical Training Program was opened by a number of medical experts
Urgent, out of an understanding of the need for a unifying line in the training of new interns. This is an annual training program delivered to interns volunteering by senior physicians and emergency room managers across the country, and is based on the latest literature, group learning and brainstorming.
The program includes learning skills and practical learning by practicing simulations of life-threatening situations. The purpose of the program is to bring quality emergency medicine to all emergency rooms and thus to every patient throughout the country. One of the benefits of this program is the construction of an urgent medical system throughout the country that enables communication between interns and allows policy change in emergency rooms, based on peer experiences from other hospitals, while transferring knowledge between peripheral hospitals and central hospitals and collective learning.
One of the cornerstones in building this course is imparting communication and human relations skills to the young interns. In recent years, communication skills have been practiced in the form of simulations in which interns have to communicate with patients during conflicts of various kinds and attempt to reach an equal valley.
This year, in the mirror of the Corona, and as part of the national training program, Communication Day was delivered in a slightly different way. Instead of simulations, workshops were conducted in which the interns learned the principles of active listening, which can also be expressed under full protection.
According to the thinker of the idea, Dr. Yishai Friedman, a specialist doctor in the emergency department of Assuta Ashdod, in 3 minutes of listening you can discover the whole world. The main thing that allows the establishment of the relationship with the patient and his recruitment is the knowledge that he is listened to.
In a conversation with Dr. West, the course director, and the director of the Assuta Ashdod Hospital, she says: “One of the main beliefs that guides me when I come to check on a patient is that in order to heal a person, it is necessary to listen to him. “Solve, but a complex entity that is a set of desires, feelings and fears that inevitably affect the doctor’s ability to achieve the true meaning of the word – healing.”
The second part of the day included bitter-row delivery workshops, something we experienced a lot recently during the Corona plague. When the main obstacle is the patients isolated from their families the ability to convey a sense of empathy and support through masks and protection stands the test. Many interns have described the workshop as a doctrine of life, and feel that until now they have not understood the true essence of listening.
The author is Dr. Debra West, Director of the Department of Emergency Medicine, Assuta University Hospital, Ashdod
*The article has been translated based on the content of Maariv.co.il – בריאות by www.maariv.co.il. If there is any problem regarding the content, copyright, please leave a report below the article. We will try to process as quickly as possible to protect the rights of the author. Thank you very much!
*We just want readers to access information more quickly and easily with other multilingual content, instead of information only available in a certain language.
*We always respect the copyright of the content of the author and always include the original link of the source article.If the author disagrees, just leave the report below the article, the article will be edited or deleted at the request of the author. Thanks very much! Best regards!