With great evils, great means. Aaron Epstein, a 90-year-old California resident, was so disgusted with his poor internet speed that he didn’t hesitate to spend $ 10,000 to post an open letter to the CEO of his ISP AT&T about a quarter page of the venerable Wall Street Journal.
“AT&T sees itself as a leader in telecommunications. Unfortunately, for people who live in North Hollywood, CA 91607, AT&T is now a big disappointment ”, he wrote in his complaint, published in early February.
This action, which made the buzz on social networks, has just ended with a resounding success. AT&T has just connected Mr. Epstein’s house to its fiber network. The subscriber, who until now only had an ADSL connection of 3 Mbit / s, can now surf the web at very high speed. Indeed, it now benefits from a real speed of more than 300 Mbit / s.
Before publishing his announcement, Aaron Epstein had obviously contacted AT&T customer service several times to find out when fiber would finally arrive. But he’s always been taken for a ride. Like what, the media pressure can sometimes accelerate the deployment.
Source : Ars Technica
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