Department store and mart quarantine pass applied… Customers are inconvenient, companies are suffering

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With the introduction of the ‘Quarantine Pass’ (Vaccination Proof/Vocal Verification System) at large stores such as large marts and department stores from the 10th, there are concerns that large retailers ahead of the Lunar New Year will lead to a decrease in sales.

The quarantine pass was introduced to large stores with an area of ​​more than 3,000 square meters, such as department stores, large marts, and bookstores nationwide.

Until now, admission to these facilities was possible only with a safety call or QR code, but now it is possible to enter the facility only after verifying the completion of vaccination with a QR code on the electronic access list or submitting a PCR negative confirmation (valid for 48 hours from the issuance date).

In response, retailers operating large-scale facilities began to respond to the introduction of quarantine passes, such as additional staffing to comply with government guidelines, to minimize disruption to the site.

Lotte Mart is said to have increased the number of personnel to manage quarantine passes for customer convenience. The official said, “We placed 3 to 4 people at the QR check, which was previously done by one person, so that customer inconvenience can be minimized.” said.

As there are several entrances, Lotte Department Store has decided to apply measures such as closing the entrances with few floating populations and checking the quarantine pass in front of the store. In addition, we doubled the number of visitor-checking personnel deployed at all stores.

Although the retail industry is following the government’s quarantine guidelines, they are concerned about a decrease in sales due to customer churn. This is especially true of large supermarkets, which are frequented by elderly customers.

A Lotte Mart official said, “We are concerned about the introduction of the quarantine pass ahead of the Lunar New Year holidays. I’m worried,” he said.

An official from Lotte Department Store said, “I am concerned that consumption will decrease indirectly as consumer sentiment shrinks”;

Homeplus officials are also concerned that the mandatory application of the quarantine pass may increase customer inconvenience and make it difficult to guarantee basic rights.

“Hypermarkets are places that sell daily necessities to help normal life, and it is expected that elderly customers will be inconvenienced as all customers have to go through the process of checking the quarantine pass on mobile. There is a possibility that the safety of customers may be threatened due to the concentration of personnel.”

In applying the quarantine pass to department stores and large marts, an industry insider criticized, saying, “Isn’t that the story of getting vaccinated unconditionally? If it doesn’t fit, it’s a stance that will impose sanctions on all activities, such as food, clothing, and shelter.”

He added, “Hypermarkets are an industry that maintains steady sales even in the face of various disasters related to eating and buying.

Some voices question the effectiveness of the introduction of the quarantine pass for large distribution facilities. It is pointed out that department stores and large supermarkets wear masks at all times, so there is no need to regulate the position of those who are not vaccinated.

On that day, at large marts and department stores across the country, some customers visited the store without being aware that the quarantine pass was also applied to large-scale stores, and then returned without being able to enter.

At a large mart in Seoul, it was reported that a female customer in her 70s who had only received the first dose at 11:30 a.m. visited the mart and returned without being able to enter. The customer complained to the mart, saying, “You took a QR code, but why won’t you let it in?” But it is known that he returned.

A number of articles against pregnant women have been posted on the Internet community for pregnant women, such as, “I am reluctant to get a vaccine because I am afraid.

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