Daktela: The Czech smart customer service provider has entered the Hungarian market

Seeing the potential, Sandberg Capital, a professional investor, bought a minority stake in Daktela for more than HUF 35 billion this year.

From a small two-person garage company in just ten years, Daktela, which has become the market leader in the Czech Republic, continues to expand in Hungary after Slovakia, Poland, the United Kingdom, Dubai and the Philippines. The company, known for its smart customer service solutions, has had a huge career in the international market in the last 3 years, and although they have not been present in Hungary so far, they already serve well-known players in Hungary, such as Muziker, Mall or Kifli.hu.

Daktela owes its success to its smart customer service system, which has been able to integrate almost all existing platforms available today, increasing customer service efficiency by almost a third on average.

“I can say without modesty that with the arrival of Daktela, the Hungarian customer service market is facing a big change. Practice shows that with our system, customer service representatives are accurately pictured with every detail of a given case at the moment of the call. This way there is no waiting, no time loss, the customer is satisfied and the customer service representative can perform several tasks. At present, there is no such complex solution in Hungary as that provided by Daktela. ”

– stated Márk Szilágyi, managing director of Daktela Hungary in connection with entering the market.

Founded in 2005 by David Richard Baar and David Hájek of the Czech Republic, Daktela’s soaring began 12 years ago, when the sales and support customer service system of a small company called Daktela 3.0 also attracted the interest of large companies. This interest in 2016 went so far as to include the Daktela 6.0 system in a number of communication channels such as social media or SMS channels; with the integration of speech recognition or process automation modules and helpdesk systems, it has become a huge market success in the Czech Republic. As of 2018, the company’s first foreign subsidiaries have been established in Slovakia, Poland, the United Kingdom, then Dubai and the Philippines, and its customers can now be found all over the world, from England, Vietnam to Mexico. Meanwhile, the value of the Daktela company has increased about a hundredfold and the number of employees has increased to 80.

The success and competence of Daktela is well demonstrated by the fact that in 2020 in the Czech Republic, the company won the development and operation of a contact tracking application related to the Covid-19 epidemic in the Czech Republic. This year, the Slovak professional investor Sandberg Capital, active in the telecommunications market, bought a minority stake in the Daktela Group and bought a 40% minority stake for nearly HUF 35 billion.

Daktela’s customer service solutions are currently cloud-based and support multiple communication channels in an omnichannel web application, phone, email, helpdesk, webchat, SMS, and social media interfaces.

On the Hungarian market, Daktela also offers the full portfolio of telecommunications services, ie affordable national voice services, SMS services and, of course, local support in Hungarian. The company started the test plant in Hungary from April this year, and from September 8, 2021, it will officially start customer service support.

Source: technokrata by www.technokrata.hu.

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