Customers cheated through CDON Marketplace

During Black Friday and Black Week, many people open their wallets to buy Christmas presents or to order that long-awaited product that was previously a little too expensive. However, it is important to keep an eye on the shaft because some players are exaggerating the reduced prices by raising them before Black Friday. CDON’s approach with a marketplace for various traders, now shows that there are even bigger traps lurking.

From an online store full of CDs, CDON has gradually expanded its range over the years, but far from everything that can be bought on the site today is on CDON’s own storage shelves. The company has been offering for several years Marketplace, a platform where other retailers can list the range. Who in reality sells is shown in small print on each product page. In theory, this means a smoother way to shop, but when CDON’s review of retailers fails, customers may be deceived.

Now comes the receipt that CDON does not have full control Marketplaceplayers, after blew a large number of customers. During the week, the retailer sold Playstation 5 and Iphone phones, among other things, but without delivering any products. Buyers have instead received shipments filled with excuses for delayed deliveries, at the same time CDON’s system with these mailings marked the purchased products that delivered.

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A note with a discount code and an apology is all buyers received in the mailbox. Image source: Aftonbladet

It is not an easy task to get in touch with CDON’s customer service or other employees who may face the issues, and M3 reports that Trustpilot page is filled with customers who have been cheated. The same thing can be seen on Facebook, where CDON announces that they “take seriously what happened and are investigating what actually happened”. IN a press release It also appears that the company intends to replace all deceived customers, a repayment that costs SEK 15–20 million.

In a comment to M3, CDON’s acting CEO, Allan Junge-Jensen, explains that they will work hard so that similar situations can not arise in the future. The company shut down as soon as the problem was brought to attention, but it is unclear how many were deceived and how soon the victims will be compensated. The future will also show if there are more dubious sellers behind CDON’s Marketplace, but also in what way security should be improved.

Source: M3

Have you or someone you know experienced a Mobileshop scam?

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