The misery of thousands of people has escalated around the two passport offices in Chittagong. The human suffering has been exacerbated by the stress of the three-day server crash. At the same time, the officials and employees of the passport office are also trying to get lost. I have to work in the office from morning till ten o’clock at night. On the other hand, people have been standing in line since dawn. Getting a passport is like turning into a golden deer. However, it is hoped that the situation will improve in the next two to four days if there is no new problem with the server.
According to the source, the issue of issuing passports in the country is completely controlled from Dhaka. Passport printing is done from Dhaka even though the work of collecting information, taking pictures, fingerprinting or taking Irish is done in passport offices all over the country. Passport information from all over the country is sent and stored in Dhaka through the server of Passport and Immigration Department. But the server was down for three days in a row last week. In addition, there are various types of disasters, including server down at different times. And this shock comes among the applicants for passports. At this time, all the activities from printing of passport to data entry are stopped. Two passport offices in Chittagong are struggling to cope with last week’s three-day push.
Sources said that one of the two passport offices in Chittagong is located at Mansurabad and the other at Panchlaish. The various police stations in Chittagong are divided into these two passport offices and ancillary activities are completed including submission of applications. About 600 applications are received daily at Mansurabad Passport Office and about 400 at Panchlaish Passport Office. The officials and employees of the passport office check and sort out various documents including birth registration of this huge number of people and do ancillary work including taking photographs. It takes an average of 10 to 15 minutes to complete an application form. It takes longer if the server is down or broken.
At least 3,000 people in Chittagong could not submit their passport applications as the server was down for three days last week. The pressure of these three thousand people fell in the following days. As a result, the number of applicants is increasing every day. Passport authorities are under tremendous pressure with applications that cannot be submitted for three days with the daily applicant. Even after working from morning till ten o’clock at night, he is struggling to cope with the situation.
On the other hand, the suffering of ordinary applicants has also become extreme. People have been queuing in the street in front of the passport office since dawn. There are also incidents of standing in line and submitting applications till evening. Yesterday, an applicant named Mohammad Imrul Hasan came to the Panchlaish passport office and mentioned that he had been standing in line for a long time. I’m still standing. The line is moving at the speed of an ant.
An official of the passport office said that the applicants were dismissed after completing the application form and photography. All the documents have to be scanned and then sent to Dhaka. It takes 15/20 minutes to send an application. We have to work till ten o’clock at night to send so many applications properly. He also mentioned that the problem became apparent as the server was down for three days and the server was down at different times.
When Abu Saeed, director of the Chittagong Divisional Passport Office, was contacted yesterday, he said that there was a lot of pressure as the server was down. If there is no problem with the server, the situation will improve in the next two to four days, he said.
Masum Hasan, deputy director of the Panchlaish Regional Passport Office, acknowledged the plight of the people and said, “Our officials and employees are also facing a lot of pressure.” I have to work every day from morning till ten o’clock at night. He also admitted that the problem was due to a server problem.
Source: দৈনিক আজাদী by dainikazadi.net.
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