This is not the prerogative of SFR and its customers RED by SFR. The discontent also rises on the side of subscribers B&You de Bouygues Telecom which is not at its first attempt in this area. Subscribers denounce an abusive increase in prices.
The current cause of the grumbling is a message to inform of a increase of € 4 per month on a B & You 20 Go plan which goes from € 4.99 per month to € 8.99 per month thanks to a more generous 40 GB mobile Internet envelope.
Strangely, some affected subscribers are also reporting a cavalier price increase to come, but 3 € per month. Be that as it may, the development – presented as an opportunity to better stick to the increase in uses – cannot be refused in order to remain at the old tariff.
Not for life, but without condition of duration
On Twitter in particular, Bouygues Telecom has already provided some answers while confirming the impossibility of refusing the evolution of the offer.
” We make these changes legally, in accordance with article L 224-33 of the Consumer Code. B & You offers are not subject to a duration condition which means that we can modify them at any time. “
I understand your astonishment. We make these changes legally, in accordance with article L 224-33 of the Consumer Code. B & YOU offers are not subject to a duration condition which means that we can modify them at any time. Damien– Bouygues Telecom (@bouyguestelecom) February 12, 2021
This famous article authorizes telecom operators to proceed with this type of tariff increase on condition that they inform customers at least one month before the entry into force. They then have the option of terminating this contract without penalty within four months after entry into force.
It is also behind this article that SFR (and others) took refuge. A tad annoying, but therefore perfectly legal. A consumer association likeUFC Que Choisir has already ticked lamenting what becomes a ” annoying habit. “Is this the counterpart of the deployment of 5G and optical fiber?
Source: GNT – actualités by www.generation-nt.com.
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