The problem is, customers can’t turn down this new offer. If they are not happy, they can just cancel their plan without penalty, as indicated in the message:
In accordance with article 224-33 of the Consumer Code, we remind you that you have the possibility to terminate your contract, without penalty, up to 4 months after the entry into force of the modification of your offer. .
On the operator’s forums, customers are trying to dispute the increase and keep their current plan, which suits them perfectly, but nothing helps. Customer service just tells them it’s like that, using a questionable argument:
Bouygues Telecom is indeed committed to offering the best possible quality of service, and this promise goes through the development of its fixed and mobile network continuously, in particular in the deployment of Fiber and the coverage of the entire territory in 4G. to allow all of its customers to keep in touch with their loved ones.
And when customers insist that certain packages were advertised as “lifetime” in advertisements made at the time, customer service retorts:
This development cannot be refused. Our promotional offers are unconditional on duration, which is different from “for life”, that is to say that the operator can, if he considers that the tariff is no longer in conformity with the market price, decide to change it, in accordance with article L 224-33 of the Consumer Code.
In short, customers will have to do with or leave. A petition has even been put online to encourage Bouygues Telecom to change its policy. It has currently collected 732 signatures out of a goal of 1,000.
Bouygues Telecom is not the only operator to practice this type of operation, however, since SFR has also achieved an increase of 3 euros without the possibility of refusal on some of its low-cost mobile plans.
Finally, remember that the “lifetime” mobile plan does not exist and operators are generally free to change the terms or prices of their subscriptions.
Source: Flux toutes les actualités – 01net by www.01net.com.
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