BAUHAUS was subjected to a serious hacker attack over the weekend.
This means that the construction market chain is working at high pressure to continue to be able to serve customers.
The department stores are still open and BAUHAUS hopes to be able to hold on to this even though the IT systems are challenged.
The physical department stores are still open
“We have got really busy and everywhere we are fighting hard to handle the situation. Our main focus is the customers and continue to provide the best possible service. For the time being, our department stores are open as usual, ”says CEO Mads Jørgensen.
However, BAUHAUS asks customers to have a little extra patience, as the lame IT systems, according to the director, cause employees problems:
“As it is now, you can still drive in BAUHAUS, make your purchases, pay and drive home again. Our webshop also works, but we expect longer delivery times than usual. We also ask customers to have extra patience with our Customer Support Center, which receives a lot of calls and emails at the moment, and which also struggles with limited access to the IT systems. ”
Will inform continuously on BAUHAUS.dk
“We are working hard to address the IT challenges. It is too early to say how long we will have to get the systems back in full. We can also run into capacity constraints in the short run by the emergency operations we run with our IT and payment systems, but so far we are fortunately able to keep the department stores open, ”says Mads Jørgensen.
BAUHAUS will continuously inform about the development on www.BAUHAUS.dk, and recommends customers to check any changes in opening hours here.
Source: IT-Kanalen by it-kanalen.dk.
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