At the end of July, Vodafone Hungary will replace its customer management system used to register its mobile customers, as a result of which, from the second half of July to July 29, several administrative options and services will be phased out at the company. The operator information According to the Commission, the basic services will remain usable at all times, and the outage will largely affect transactions managed by the billing system or closely related to it.
As a first step in the transition, Vodafone will not deliver prepaid SIMs based on web orders from 14 July, and full mobile webshop shopping will stop on 19 July, meaning that no new device can be purchased from Vodafone from that date. Finally, from 24 to 28 July, the service provider’s virtually complete mobile administration process will be suspended for five days.
Operators, IT-sec faces, welcome! (x)HWSW free! meetup series, this time on July 7 with operators and on 13 with IT security topics.
Operators, IT-sec faces, welcome! (x) HWSW free! meetup series, this time on July 7 with operators and on 13 with IT security topics.
In the last phase of the migration – until July 29 – it will not be possible to settle bills, top up balances, purchase equipment and services in online or Vodafone stores, or the warranty administration of defective equipment will be suspended during this time interval.
At the same time, the mobile shopping service will not work, ie it will not be possible to pay parking fees and tolls either via SMS or the application, nor will the My Vodafone application’s mobile subscription administration interface be available. During the break, the roaming service cannot be activated at Vodafone either.
Magyar Telekom conducted a similar in-house transition in 2013, where the primary goal was to unify the platforms serving mobile and fixed customers at a certain level. The operation of the company’s CRM system was only partially or completely suspended three times that year – there was a transition phase when the stores also closed.
In the case of Vodafone, the current migration only affects the mobile customer base, and no change in fixed line services is expected for the time being.
Source: HWSW Informatikai Hírmagazin by www.hwsw.hu.
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