Apple has created a new page called “Turn Off Activation Lock” that provides users with all the steps they need to take to disable the security feature on their iPhone, iPad and iPod Touch.
The page includes a link to initiate a support request for the Activation lock in the United States, which means customers no longer need to contact an Apple Support Representative by phone, email, or online chat to initiate this process. To submit a support request, you must be the owner of the device and the device must not be in lost mode or managed by a business or school.
After entering a valid email address and the device serial number, customers must complete a form to prove ownership of the device, providing details such as the device’s original purchase date, place of purchase, and a photo or screenshot of the original sales receipt if available. Any information you provide will be used by Apple or an affiliate company to process your request to deactivate Activation Lock.
After submitting this information, Apple will investigate the request and will provide updates by email. A case identification number is also generated for any reference.
If Apple unlocks Activation Lock on your device, all stored data will still be permanently deleted. Apple states that it is the customer’s responsibility to back up their device before submitting an activation lock request.
Recall that this function is designed to prevent anyone else from using your iPhone, iPad or iPod touch if it is lost or stolen. When you mark your device as lost on the iCloud website or via another Apple device in your possession, this feature locks the device’s screen with a passcode and displays a personalized message with your phone number to help you recover it. And if the device is reset, Activation Lock requires you to enter the original owner’s Apple ID and password.
At the moment, the activation lock request is only available in the United States, but it should soon arrive in Italy as well.News
Source: iPhone Italia by www.iphoneitalia.com.
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