Privacy concerns have been raised by Amazon for allegedly using an app called ‘Mentor’ to track third-party delivery drivers and measure their performance. This has been claimed in media reports on Friday. CNBC reported in its report on Friday that Amazon, however, called the app a tool to improve driver safety. At the same time, privacy advocates and drivers say that it is a tool for surveillance.
App monitors drivers
This application helps Amazon to monitor the behavior of drivers during delivery service. Delivery drivers are required to download and use it continuously. This gives them a score, which measures their driving performance.
App bug complaint
However, the report says that some delivery drivers have raised questions about this app. Also, there have been complaints of bugs in this app. Some delivery drivers have found this app to be offensive and stated that they often face unfair disciplinary action from their manager due to bugs within the app.
Safety top priority
At the same time, an Amazon spokesperson said that this app protects delivery drivers. He said that security is Amazon’s top priority. We have invested millions of dollars in the security system in our network and we regularly ensure the safety of drivers.
Doubts about privacy
These concerns have been raised at a time when Amazon confirmed earlier this month that it has introduced an always-on camera in a van used by its contracted delivery partners. However, this move of online delivery app has raised doubts about privacy.
Source: Patrika : India's Leading Hindi News Portal by www.patrika.com.
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