Holland America Line is canceling all cruise lines until April 30. For agents, this means extra work as they have to communicate changes to customers. The good news is, they’ll get a commission after all.
Cruise operator Holland America Line has suspended its operations – will not sail until April 30. Some trips that were to take place after this date have also been canceled. Among other things, cruises in the Mediterranean and Alaska.
The shipowner will successively cancel the reservations. Meanwhile, he asked agents to inform customers of the changes, reports German tourism portal Touristik Aktuell.
This time, the offices do not have to worry about earnings – the shipowner will pay them a commission. Its amount depends on how much the customer has paid – if the entire amount is due, the remuneration will be complete, and if only the down payment, the agent will get 10 percent of the amount of the payment.
The entire commission will also be paid if the would-be passenger decides to convert his booking into a voucher to be used at a different date. The organizer encourages this by adding 25 percent of the value to the voucher the amount already paid (the calculation is based on the price of the event, excluding taxes and port fees).
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