Alienware ran into an awkward buck

The problem perceived by customers is the high-end GeForce GPU executive, of which less than 10 percent of the active unit is below the official value set by Nvidia. The chip designer offers a mobile version of the GeForce RTX 3070 with 5120 CUDA cores, of which only 4608 are available in the affected Alienware m15 notebooks.

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The biggest problem with the weaker graphics processor is that it is not mentioned anywhere in the specifications by Alienware. OEMs also tend to customize mobile GPUs by fine-tuning a few percent of the GPU’s maximum clock speed (turbo). In contrast, a 10 percent truncation on executive units is a significantly larger, more painful move for customers, which, moreover, can only come to light after purchasing a notebook for around $ 2,000.

Dell, which owns the Alienware brand, said in the first round that there was no fault, as Nvidia gives OEMs the option to deviate from the basic configuration. THE Cited by Jarrod’s Tech This is explained by the fact that manufacturers can tailor the discrete GPU that is typically the most weighty in terms of dissipation to the specifics of each of their configurations. Dell claims the disputed configuration was tailored with the utmost and most accurate thoroughness by its engineers. The manufacturer also added that if they see fit, they will make the remaining 512 CUDA cores available in a future update.

Shortly after Dell’s reaction, Alienware also began firefighting. According to the brand, the problem was caused by a misconfiguration of the vBIOS that came with the GPU, meaning that, contrary to the parent company Dell’s claim, Alienware acknowledged that it was a human omission. The promise is that the development team is already working to fix the bug, which as of now, customers with m15 notebooks concerned can count on within 1-2 weeks.


Source: HWSW Informatikai Hírmagazin by www.hwsw.hu.

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