a class action is launched against the faulty controllers of the PS5

Are the joysticks of the Sony PlayStation 5 console defective? This is what many clients seem to think who complain about drift (ghost movements): the camera or the character of a game starts to move on its own, without having touched anything. In the United States, the law firm Chimicles Schwartz Kriner & Donaldson-Smith (CSK & D) is taking the matter seriously and is launching a class action suit after receiving numerous testimonials from gamers on the PS5.

For the complainants, the Sony controller is defective:

The DualSense controllers that are used to operate the PS5 contain a defect that causes characters or game to move around the screen without user control or manual joystick operation. This defect significantly interferes with the game and thus compromises the basic functionality of the DualSense controller.

Poor quality components

The complaint accuses Sony of being aware of the issue and outfitting the DualSense with virtually the same analog components as the PS4’s DualShock 4 controller, which is known to have a drift issue and difficult to repair. In addition, customers who contact after-sales service must go through a maze of pre-recorded messages and endure a long wait before they can speak to a human being. In addition, they must pay the cost of shipping to a repair center, even if they are under warranty.

At the heart of this class action, filed in Federal Court for the Southern District of New York, is Lmarc Turner, an American user who bought his PS5 on February 5 and noticed the controller bug the same day. He contacted Sony’s after-sales service who replied that the console needed to be reset, which didn’t change anything. Annoyed, Turner had to buy a new controller. Now he is seeking a jury trial and monetary compensation for the damage suffered. Sony has not reacted so far.

The law firm Chimicles Schwartz Kriner & Donaldson-Smith also attacked Nintendo and filed a class action lawsuit over the famous drift problem on Joy-Con controllers. In Europe, it was the European Bureau of Consumers’ Unions (BEUC) which took the matter in hand, after the complaint filed by UFC-Que Choisir.

Source : Eurogamer

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