The Ministry of Land, Infrastructure and Transport has ordered an exchange due to vehicle defects for the first time since the enforcement of the’Lemon Act’ to protect consumers. The subject is Mercedes-Benz.
According to the Ministry of Land, Infrastructure and Transport and the automobile industry on the 13th, the Ministry of Land, Infrastructure and Transport’s Automobile Safety and Defect Review Committee acknowledged the problem with the 2019 Mercedes-Benz large sedan’S-Class S350d 4matic’ (about 140 million won) and exchanged it with the manufacturer. I gave the order.
The owner of the vehicle visited the service center three times or more and requested a replacement because the ISG (Idle Stop and Go) system that stops the engine while stopping last year did not work properly.
The Lemon Law was introduced in Korea in 2019 as a consumer protection law requiring manufacturers to exchange or refund when defects in vehicles or electronic products are found. The Ministry of Land, Infrastructure and Transport implemented the’Automotive Management Act Enforcement Decree and Enforcement Regulation Revision’ in January of the following year following a BMW vehicle fire accident in 2018. If 2 major defects or 3 general defects occur within 1 year after purchasing a new car, an exchange or refund is made through arbitration.
After the Lemon Law was implemented, 570 cases were received by the Ministry of Land, Infrastructure and Transport’s deliberation committee, but this is the first time that the Ministry of Land, Infrastructure, and Land has recognized a defect and has even decided on an exchange.
Mercedes explained that the light ship did not affect safety, but it was the result of the judgment that it caused an economic decline compared to the same vehicle. A Benz Korea official said, “We will respect the decision of the deliberation committee and proceed with the procedure to exchange the customer’s vehicle as soon as possible according to the procedure.”
Byungwook Cho, reporter firstname.lastname@example.org
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