A report came out on the 3rd that a serious defect occurred one after another in the Mercedes-Benz S-Class model, which is called the ‘standard of the highest-end sedan’, in which the engine shuts off while driving.
The damaged car owner complained, “I can’t ride the car anymore because I’m anxious”, starting with the defect that the car door does not open after only 3 days of shipment.
On April 27, Mr. A, who met with the Segye Ilbo, received a lease of the S580 model worth 230 million won through ‘Hansung Motors’, an official Mercedes-Benz dealer.
His car had an absurd defect that the door did not open in just 4 days.
After taking the car to the service center due to this problem, he said, “It may be because the battery charge is low because the driving is not long. Please drive the car a little more.” He brought the car back without any major repairs.
But the problem continued. A’s car did not open again after two days, and when I forcibly opened the door and started the engine, it did not start this time.
He repeatedly started the engine several times, but in the end, all warning lights came on and the engine turned off, and he was towed to the service center.
The service center that took over the car said, “The CPU recognizes that the battery is at 60% even though the battery is 100%.” “The hardware has been updated. There will be no more.” He returned the car to Mr. A.
“As soon as the new car was delivered, the engine turned off,” he said. The door doesn’t even open. I’m very anxious.” When asked, “What should I do if the engine turns off due to the CPU misrecognizing the battery while driving?”
In response to the strong position of the service center, Mr. A suggested that we document this, saying, “If the engine shuts off again, please take some action to replace the car.” was sent to A.
Was it his fears, worries, or harshness? In fact, it went as expected by Mr. A.
The problem of sleeping or not opening the car door occurred again for about two weeks, and when the same problem was repeated, the dealer in charge of Hansung Motors (sales representative) said that he would send the car to a service center in Seoul for a thorough inspection.
In the meantime, his car had a major defect that turned off the engine while driving, and he almost had a serious accident.
When Mr. A, frightened, explained the problem to Benz and asked for a solution, the service center sent him back without taking any action this time.
The engine shut-off phenomenon continues to occur in vehicles less than a month after shipment, and in particular, the car stops and the risk of an accident follows due to the engine turning off while driving.
Mr. A had to drive the car again due to the strong position of the service center, and the car stopped again during the operation on the last two days.
Person A said, “I called the dealership in charge of Hansung Motors and complained a lot, and there seemed to be only unanswered voices. complained
He continued, “It’s so ridiculous to deal with a problem caused by a manufacturer within three days of receiving the car like this. All trust in the Benz brand has been lost.” He said, “It happened as soon as I received the car due to a manufacturer problem.
He continued, “The ‘Benz (Hansung Motors)’ side speaks only from their point of view. If the vehicle stops while driving, a serious accident may occur. Do I have to risk my life to ride the car?” he strongly criticized.
On the other hand, Hansung Motors, which sold the defective car, has been consistent with silent answers since the car was brought to the service center.
Reporter Lee Dong-jun [email protected]
[ⓒ 세계일보 & Segye.com, 무단전재 및 재배포 금지]
Source: 경제 by www.segye.com.
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