[Обновлено] Tinkoff connected me to a Pro subscription, but I didn’t want it

In the first half of the day I received a notification from the bank by e-mail, the subject of the letter says “Tinkoff Pro: the main thing.” At first I thought another advertising mailing, but it turned out that everything is much more interesting.

The letter opens with the heading “All about your subscription”, and then comes the interesting content:

“You have connected Tinkoff Pro. See what benefits a subscription gives you for 199 rubles per month.

The first thoughts after reading: “And you didn’t confuse anything there by chance ?!” I open the application to check and see a green ring around the avatar and the postscript “Pro” under the name. Very interesting.

I click on the avatar, and then tap on the TINKOFF PRO plate – the conditions are listed there and there is a button with a gear (Settings). In the settings there is a button “Disable Tinkoff Pro” and it is reported that the next charge for a subscription will occur on January 9, 2023. It is obvious that some kind of trial version with automatic renewal was connected.


I asked a question with screenshots to the support service: “How did it happen?” They promised to answer tomorrow (September 11) until 13:36. It turned out that, unfortunately, my colleagues are all busy, and in general I have “subscription benefits, it is free for 3 months.” According to Tinkoff’s logic, it’s probably not at all clear why I started to swell.


I’ll update this text as soon as I get a response from the support team, but for now, if you rarely read your email, then go to the application and check if you have become the owner of a discounted subscription. One got the impression that Tinkoff decided to try out the proven methods of some mobile operators – to connect services without the consent of the user.

Updated: connected “for review”

Got the first response from support:
“Hello! We have reviewed your request. The subscription was connected as part of the promotion to get acquainted with its benefits. The first month of use is free. The subscription remains active. If you want to disable it, you can do it in your personal account or by contacting the bank”

I ask a completely logical question, but how can I make sure that additional services are not connected without my consent? This is where the situation “yes, we are not in business at all” begins, it was you who connected everything yourself.

I had to duplicate the answer of the previous employee with a screenshot, in which it was reported that the subscription was connected as part of the promotion for review. Out. Your request has been passed on to colleagues, please wait until September 13th.

Let me remind you that I need such services, especially those with a paid renewal, not to be connected.

Source: iGuides.ru by www.iguides.ru.

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